General

Few phrases can bring as much anxiety to the computer user as “Contact Tech Support”—and for many good reasons. For some, this phrase means endless “hold” times with little hope of a favorable outcome. To others, the expectation is a broken conversation with an outsourced third-party somewhere overseas. As one reader recalled a past support conversation, […]

The website service, YouSendIt.com, may have equal application for both personal and business communication. Along with giving you the ability to send large files, YouSendIt gives the email recipient the option of visiting the website to download the file—which I consider a simple courtesy. If your friends email you huge attachments that tie up […]