FAQ

If your questions are not answered by these FAQs, please contact us. Email support@gogetloan.com. Or call 928-445-2564, Monday-Friday, 8 a.m. to 6 p.m., Mountain Standard Time. (Arizona does NOT go on Daylight Savings Time.

1. How does the trial membership work?

You will have 7 days free with the same full benefits as a paid member. You can create your web page immediately after signing up. Share it with other loan officers and trusted fans to get their feedback. If you determine during the trial period that having a professional web page and address won’t help repeat and referral customers find you, do nothing. Your card will NOT be charged. If you want to continue membership, log in and select Add/Renew at the bottom of My Account page. If you have a coupon, enter the coupon code to receive a discount. (Trial membership is limited to one time per person. Contact us for additional trials.)
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2. Why do I need a credit card for a free trial?

To protect the integrity of this site from fraud, pranks and malicious activity, we verify identity of trial members by a valid credit card and contact information. Your card will NOT be charged. After the trial period ends, you will have to log in and renew your membership manually. Only then will your account be charged.
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3. How do I start the trial membership?

Select Join Now and follow the instructions. Complete the initial sign-up with basic information, decide on your unique User Name (which will be part of your web address so keep it professional! See #4.), create your password, and indicate who referred you to the GoGetLoan.com™. After you review and Agree to the Contract and enter your credit card information, you’ll be taken to a Thank You screen where you will click on Login. Login and you’ll get the My Account page. On this page, you’ll find options to edit and view your web page, change your password, and update your credit care info.
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4. What should I know about creating my Username?

Your Username will become part of your URL (web address) so you’ll want to keep it professional. We strongly recommend you use your own name or some variation, not your company’s name or initials. Think PERMANENT web address. For example, Greg Phillips’ Username is GregPhillips, so his web address is GoGetLoan.com/get/GregPhillips. It could be Greg, GregP, GPhillips, G_Phillips, Phillips, Greg2, and so on. Keep in mind your customers won’t need your Username to find you on our site. They can use the quick Go Get Expert search at the top of the page using your first and/or last name. (Try entering Greg in the quick search. Hit your “back” button to return to the FAQ page.) We recommend you use a combination of upper and lower case letters since it is easier to read.
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5. How do I create my custom web page?

Log in with your Username and Password and you will be taken to the My Account page. Select Edit My Web Page to open the template. You can begin filling out the template online, or you may prefer to download the Edit My Web Page Worksheet and begin preparing your information off line. Here are a few tips for creating your page:

1. You can complete your page online in stages. Any time you want to stop, you can click the Update button at the bottom of the template and post what you have entered so far. Remember you MUST select Update or your entries will be lost!
2. Use a word processing program to prepare text for certain sections like Experience and Customer Testimonials. When you are satisfied with your text and it is below the word count maximum (usually about 100 words), simply copy and paste it from your word processor into the respective online fields (boxes) in the template.
3. Customer testimonials increase your credibility. If you’re waiting for testimonials from your customers, here’s a tip: Contact your best customers and say you’d like to have a testimonial from them to use in your marketing. If they agree, ask them how they would describe your service. Take notes. Then say you’ll edit their comments and send the testimonial back to them for their approval. Some customers may tell you to write the testimonial yourself which could be even better because it will allow you to feature unique aspects of your service. Just be sure they see and approve the final version before you begin using it in your marketing.
4. You do not have to complete every item that is offered. For instance, if you do not fill in Cell Phone, that item will disappear and the remaining items will move up. Your posted page will not show any blank sections.
5. Photo and logo: You may upload these files yourself. The option to upload these files will not appear until you have started your page and Updated (saved) at least your name and contact info. If you choose, you can email your photo and logo to us and we’ll post them for you. If you don’t know how to attach your files to your email, please email us for help.
6. Important: You must select Update at the bottom of the template to save and post your entries or your changes will be lost.

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6. How do I review my page?

Select the Update button at the bottom of the Edit My Web Page template to save your changes. Then select View my web page at the top of the My Account page. If your changes do not show up, select Refresh at the top of your browser.
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7. Why does the site look different when I view my page?

You build your page in the Professional Center, but your page is posted in the Customer Center. That’s why you don’t see any membership information or sidebar when you view your page. To get back to My Account hit your Back button at top of your browser or My Account above the GoGetLoan.com logo.
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8. Do I have to include my photo on my web page?

No, it’s not required, but we highly recommend it, particularly if you decide to add the optional audio feature. One of the benefits of having your own web page is being able to use it to introduce yourself to new customers. Customers will feel they know you better if your page includes your photo. So, even if you hate every photo ever taken of you, grit your teeth, repeat to yourself, “It’s good for business,” and post that photo! To upload your photo, log in to go to My Account/My Web Page/Upload my photo and logo, and follow the instructions. Note: This “photo and logo” option appears after you have started your web page with at least your name and contract info and Updated (saved) it the first time.
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9. Will you help with editing my web page?

That depends…only at your request, for paid members, and on a very limited basis. You can post your web page and email us for editing assistance. We will do our best, time permitting, but we cannot be responsible for accuracy. We suggest you prepare your information in advance using the Edit My Web Page Worksheet and ask a peer, manager or friend to review your proposed web page information.
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10. Will you create my page for me?

Again, that depends… Contact us first to determine our schedule. (If you require your page ahead of our schedule, we may require a small fee.) If our schedule is acceptable, email a rough draft of the completed Edit My Web Page Worksheet, saved as a Word document, along with your photo and logo files.
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11. When does my membership start and end?

You will find information about your membership subscription on your My Account page. The effective start date is the day you signed up and paid. Annual membership will expire exactly one year from that date. You will receive a reminder notice before your membership expires.
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12. Can I cancel automatic recurring membership?

Of course. Log in to access your My Account page and scroll down to My Membership Details for your payment history. Select “Cancel” under your current paid membership. This cancels the recurring payment only. Your full membership will continue through the “End” date shown. If you choose to renew after canceling, you will have to log in and renew manually to continue your membership before the renewal date to prevent your page from being removed.
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